To make sure the person asking to move your bitcoin is really you. A recorded video call is much harder to fake than a password or a text code, so it protects you if someone gets into your email or phone.
For a withdrawal from your vault:
You request it in your dashboard.
A liveness check matches a live selfie to your government ID, and AI deepfake analysis checks the video, the selfie, and your device.
You complete a recorded video call with Onramp's Client Success team, and a separate Onramp team reviews it.
You complete a second video call with BitGo, which reviews it before signing.
Most vault withdrawals take 24 to 48 hours. For a Trade wallet, a video call is only needed the first time you withdraw to a new address, or for more than $5,000,000 in 24 hours.