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What is the withdrawal process from my Trade Wallet?

The withdrawal process from your Trade Wallet is designed to ensure client security and verification. While it does not involve multi-institution signing, it still includes a video verification step.

The process begins when you initiate a withdrawal request through your Onramp Dashboard. From there:

  • You’ll schedule a video verification call with a member of Onramp’s Client Success team.

  • During the recorded call, you’ll be asked to verify your identity and confirm the details of your withdrawal request.

  • After the call, a separate internal team at Onramp reviews the recording and approves the request by quorum.

  • Once approved, Onramp processes the withdrawal and transfer the requested funds.

Video verification is only required if:

  • It’s the first time you're withdrawing to the requested address, or

  • You are sending over $250,000 within a rolling 24-hour period.