The withdrawal process from your Trade Wallet is designed to ensure client security and verification. While it does not involve multi-institution signing, it can include a video verification step.
How the withdrawal works
The process begins when you initiate a withdrawal request through your Onramp dashboard. From there:
You’ll schedule a video verification call with a member of Onramp’s Client Success team.
During the recorded call, you’ll be asked to verify your identity and confirm the details of your withdrawal request.
After the call, a separate internal team at Onramp reviews the recording and approves the request by quorum.
Once approved, Onramp processes the withdrawal and transfers the requested funds.
When video verification is required
Video verification is only required if:
It’s the first time you’re withdrawing to the requested address, or
You’re sending over $5,000,000 within a rolling 24-hour period.